Terms & conditions
Here, you'll find the terms of use, privacy, and cookies policies for Trustana.
General Terms of Use
1. General
1.1. www.trustana.com isa website operated by Trustana Singapore Pte. Ltd. (UEN: 202009271E) registered under the laws of the Republic of Singapore. Together with its related entities from time to time, Trustana Singapore Pte. Ltd. shall be referred to as “Trustana”,“our”, “us” and “we” in this Terms of Use.
1.2.By accessing this website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree to these terms, you must not use our website.
1.3. These terms of use refer to the following additional terms, which also apply to your use of our website:
• Our Privacy Policy.
• Our Cookies Policy.
• Our Marketplace Terms of Use.[E1]
1.4. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons.
1.5. You are responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
2. Content
2.1. We are the owner or the licensee of all intellectual property rights in our website, and of the material published on it. These works are protected by intellectual property laws. All such rights are reserved.
2.2. Except as expressly provided in these Terms of Use, no part of our website may be copied, uploaded, posted, publicly displayed, published, encoded, translated, or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise.
2.3. You must not use any part of the content on our website for commercial purposes without obtaining a license to do so from us or our licensors. Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
2.4. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
3. Disclaimer
3.1. The content on our website is provided for general information only. The content appearing on our website could include editorial, factual, typographical, technical, or formatting errors. We make reasonable efforts to update the information on our website, and may make changes to the website at any time without notice.
3.2. We make no representations, warranties or guarantees, express or implied, that the content on our website is accurate, complete or up to date, satisfies any conditions of merchantability, non-infringement, or fitness for a particular purpose.
3.3. In no event shall Trustana be liable for any damages arising out of the use or inability to use the content on our website.
4. Links
4.1. Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
4.2. We have no control over the contents of those sites or resources.
4.3. We do not warrant nor represent any matter concerning the accuracy, completeness, or reliability of the use of the materials on any third party website or otherwise relating to such materials or on any sites linked to this website.
Venenatis sollicitudin posuere elit consequat et enim. Neque tortor amet dictum tempor. Leo facilisis aliquet viverra scelerisque eleifend viverra est. At massa erat vel amet enim laoreet dictum pellentesque. Urna cursus quam pulvinar tellus duis.
5. Personal Data
5.1 We will only use your personal information as set out in our Privacy policy.
6. General
6.1. Trustana may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on May 6th 2022.
6.2. We do not guarantee that our website will be secure or free from bugs or viruses.
6.3. You are responsible for configuring your information technology, computer programs, servers, and platform to access our website. You should use your own virus protection software.
6.4. You must not misuse our website by knowingly introducing viruses, trojans, worms, or other material that is malicious or harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our site. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
6.5. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
6.6. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
6.7. We reserve the right to withdraw linking permission without notice.
7. Governing Law
7.1.These Terms of Use, the Privacy Policy, and the Cookies Policy, are governed by and construed in accordance with the laws of the Republic of Singapore, and you irrevocably submit to the exclusive jurisdiction of the courts in Singapore.
Free Trial Terms and Conditions
THESE FREE TRIAL TERMS AND CONDITIONS GOVERN YOUR ACCESS TO AND USE OF ANY HOSTED SOFTWARE-AS-A-SERVICE (hereinafter “TRUSTANA SERVICES”) MADE AVAILABLE BY OR ON BEHALF OF TRUSTANA SINGAPORE PTE LTD (83 Clemenceau Avenue #02-01 UE Square Singapore239920, hereinafter – “TRUSTANA”) DURING A FREE TRIAL PERIOD. BY REGISTERING ON OR LOGINING TO TRUSTANA’S WEBSITE PURSUANT TO THE LINK THAT REFERENCES THESE FREE TRIAL TERMS AND CONDITIONS, YOU ACCEPT AND AGREE TO ALL OF THE TERMS AND CONDITIONS HEREOF. TRUSTANA MAY MODIFY THESE TERMS AND CONDITIONS FROM TIME TO TIME.
1. Free Trial
During your free trial, you may access and use the applicable Trustana Services for evaluation purposes only. You shall be responsible for maintaining the security of your login credentials used to access the Trustana Services and you shall not share those credentials with any third party or otherwise permit any third party to use the Trustana Services.
If you are using the Trustana Services on behalf of an entity or organization that you represent:
(1) all references to “you” are to that entity or organization and
(2) you represent and warrant that you are at least 18 years of age, or have otherwise reached the age of “majority” where you reside, and that you have the right, power and authority to accept and agree to all these Free Trial Terms and Conditions on behalf of that entity or organization.
Subject to theseFree Trial Terms and Conditions, Trustana may, at its option, make support to you through the Trustana Services and by other available channels.
2. Customer Credentials
2.1. You are responsible for properly configuring the Trustana Services and securing access passwords, keys, tokens or other credentials used by you in connection with the Trustana Services (collectively, “CustomerCredentials”). You agrees to use reasonable efforts to prevent unauthorized access or use of the Trustana Services and to promptly notify Trustana if you believe(a) any Customer Credentials have been lost, stolen or made available to an unauthorized third party or (b) an unauthorized third party has accessed the Trustana Services or Customer Data (defined herein).
3. Customer Data
3.1. Through your configuration and use of Trustana Services, you has control over the types and amounts of data that are submitted by you for processing by the Trustana Services (collectively, “Customer Data”). By submittingCustomer Data to the Trustana Services, you hereby grant to Trustana the right, and is expressly instructing Trustana, to process Customer Data during the free trial term in order to provide and support the Trustana Services.
Any data that is input and stored in any Trustana system pursuant to your use of the Trustana Services, and any configurations, business model flows and report designs created by you by using the standard functionality embedded in the Trustana Services, during your free trial will be permanently lost unless you purchase a paid subscription to the Trustana Services covered by the Free Trial Terms And Conditions, or export such data, before the end of the trial period, or Trustana otherwise agrees to retain such data for you for an agreed period of time.
4. Personal Data
4.1. Trustana will only use your personal information as set out in our privacy policy:
• Our Privacy Policy
• Our Cookies Policy
5. Indemnification
5.1 You shall indemnify, defend and hold harmless Trustana and its affiliates and their respective employees and agents from and against any loss, cost, damage or expense (including reasonable attorneys’ fees and costs) in respect of any claim that relates to (a) your data or any other content or materials input to, stored in or processed by any Trustana system in connection with your use of the Trustana Services hereunder or (b)any breach by you of the Free Trial Terms AndConditions.
6. Term and Termination
6.1. The term of these Free Trial Terms and Conditions will continue through the free trial period.
Upon expiration of the free trial period, all rights granted to you with respect to Trustana Services under these FreeTrial Terms and Conditions will terminate effective as of the effective date of termination and Trustana will have no obligation to provide Trustana Services to you after the effective date of the termination.
The provisions set forth in the following sections, and any other right or obligation in theseFree Trial Terms and Conditions, by its nature, should survive termination or expiration of these Free Trial Terms and Conditions, will survive any expiration or termination of these Free Trial Terms and Conditions.
7. Limitations of Liability
TRUSTANA MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THESE FREE TRIAL TERMS AND CONDITIONS. WITHOUT LIMITING THE FOREGOING, TRUSTANA IS PROVIDING THE Trustana Services ON AN “AS IS” AND “AS AVAILABLE” BASIS AND TRUSTANA DOES NOT MAKE, AND HEREBY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, WITH RESPECT TO THE Trustana Services OR THEIR PERFORMANCE, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
IN PARTICULAR, TRUSTANA DOES NOT WARRANT THAT THE Trustana Services WILL MEET YOUR EXPECTATIONS OR BE SECURE, ACCURATE,ERROR-FREE, OR OPERATE ON AN UNINTERRUPTED BASIS OR IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE OR SYSTEM. WITHOUT LIMITING THE FOREGOING, TRUSTANA WILL NOT BE LIABLE FOR ANY PROBLEMS WITH THE Trustana Services ATTRIBUTABLE TO THE INTERNET, FORCE MAJEURE OR CUSTOMER’S OR ANY AUTHORIZED USER’S NETWORK OR ABILITY TO ACCESS THE INTERNET.
TRUSTANA’S AGGREGATE LIABILITY TO YOU ARISING UNDER OR IN CONNECTION WITH THIS FREE TRIAL TERMS AND CONDITIONS, WHETHER IN CONTRACT, TORT(INCLUDING NEGLIGENCE) OR OTHERWISE,SHALL IN NO EVENT EXCEED SGD 50.00 (fifty Singapore dollars).
8. Intellectual Property Rights and Ownership
You acknowledge that alright, title and interest in and to the Trustana Services and all underlying software, technology and other intellectual property belong exclusively to Trustana or its licensors. You shall at no time: (a) copy any feature, design or graphic in any Trustana Services; (b) attempt to circumvent any security device or access or derive the source code or architecture of any Trustana Services; (c) use or access any Trustana Services in order to build a competitive solution or to assist someone else to build a competitive solution; (d) load or penetration test the Trustana Services or otherwise use any Trustana Services in any way that is, or could reasonably be expected to be, detrimental to Trustana’s ability to provide services to any other customer;(e) use any Trustana Services to access the data of any other customer of Trustana; (f) use the Trustana Services in a manner that violates any applicable law, ordinance, regulation or administrative order; or (g) permit any third party todo any of the foregoing.
As between you and Trustana: (a) you own all right, title and interest in and to Customer Data, including in each case all associated intellectual property rights, and (b) Trustana owns all right, title and interest in and to the Subscription Services and all relevant documentation, including in each case all associated intellectual property rights. Except for the rights expressly granted in these Free Trial Terms and Conditions, all rights are reserved by the granting party.
9. Compliance with Applicable Laws
You agree to comply with all applicable laws with respect to its performance of its obligations and exercise of its rights under these Free Trial Terms and Conditions. Without limiting the foregoing you shall comply with applicable laws concerning the privacy and protection of personal information.Without limiting the foregoing, you will be solely responsible for providing any notices required by applicable law to, and receiving any consents and authorizations required by applicable law from, persons whose personal information may be included inCustomer Data or Customer Credentials.
10. Publicity
You shall, except as otherwise required by applicable law or stock exchange requirements, issue or release any announcement, statement, press release or other publicity or marketing materials relating to theseFree Trial Terms and Conditions or otherwise use Trustana’s marks or logos without the prior written consent of Trustana; provided, however, that Trustana may include your name and logo in its lists of Trustana customers, its public website and other promotional material. Trustana agrees to promptly cease such uses of your name and logo following your request.
11. Assignment
These Free Trial Terms andConditions are personal to you and you may not transfer or assign any of your rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of Trustana.These Free Trial Terms and Conditions are binding upon and inures to the benefit of you and your respective permitted successors and assigns.
12. Miscellaneous
These Free Trial Terms andConditions shall be governed by and construed in accordance with the laws of the Republic of Singapore, and you irrevocably submit to the exclusive jurisdiction of the courts in Singapore. These Free Trial Terms and Conditions constitute the entire agreement between the parties pertaining to the subject matter hereof, and cancel and supersede all prior oral and written negotiations, agreements or understandings between the parties with respect to the subject matter hereof. No modification of any provision of theseFree Trial Terms and Conditions shall be valid or binding unless made in writing and signed by an authorized representative of Trustana. Trustana’s failure at any time to require performance of any provision of this these Free Trial Terms and Conditions or to exercise any right provided for herein shall not be deemed a waiver of such provision or such right. All waivers must be in writing.
Privacy policy
1. ABOUT THIS POLICY
1.1 This is the Privacy Policy for Trustana Singapore Pte. Ltd. (a company incorporated in Singapore, and operating at 83 ClemenceauAvenue, #02-01, UE Square, Singapore 239920) (“Trustana”). In this Privacy Policy, the terms “we”, “us” and“our” refers to Trustana.
1.2 This Privacy Policy describes how we may collect, use, disclose and process your personal data when you:
1.2.1 access or use our websites includingtrustana.com and wholesale.trustana.com (collectively, our “Websites”) and services; 1.2.2 and/or provide us with your personal data. 1.3 For the avoidance of doubt, we strictly only collect business data from our users. However, we acknowledge that it is not within our control if you provide us with your personal data as business data, whether in the capacity as a business owner or business representative. In the event where personal data is collected, we will only use your personal data where you have given us your consent or where we have other lawful basis for doing so, and in the manner set out in this Privacy Policy.
1.4 By providing us with personal data, you acknowledge that our collection, use, disclosure and processing of personal data will be in accordance with this Policy, including, for the avoidance of doubt, the cross-jurisdictional transfer of your data. DO NOT provide any personal data to us if you do not accept this Privacy Policy. 1.5 This Privacy Policy supplements but does not supersede or replace any consents you may have provided to us, or any other agreements or arrangements that you may have with us, in respect of your personal data. 1.6 Our Websites may contain links to otherWebsites that are not owned or maintained by us. These links are provided only for your convenience. You may also be accessing our Websites through third party Websites and/or platforms. This Privacy Policy only applies to ourWebsites. When visiting these third party Websites, their privacy policies apply. 1.7 If you have any feedback or issues in relation to your personal data, or about this Privacy Policy, or wish to make a complaint to us, you may contact our Data Protection Officer at: Email : legal@trustana.com When you contact us, we may require that you submit certain forms or provide certain information, including verification of your identity, before we are able to respond.
2. AMENDMENTS TO THIS PRIVACY POLICY
We may amend this Privacy Policy from time to time without notice to you, in compliance with applicable laws or as we update our data usage and handling processes. The updated policy will supersede earlier versions and will apply to personal data provided to us previously. The updated Privacy Policy will take effect when made available on our Websites. If we make a change that significantly affects your rights or, to the extent we are permitted to do so, significantly changes how or why we use personal data, we will notify you by way of a prominent notice on our Websites or, if we have your email address, by email.
3. WHAT PERSONAL DATA WE COLLECT
3.1 What is personal data. “Personal data” is data that can be used to identify a natural person. Further to paragraph 1.3 above, the types of personal data we may collect include:
3.1.1 Identity and Contact Data. This includes the name, address, contact details, telephone numbers, email address, geographic location of business representatives and/or business owners;
3.1.2Profile Data. This includes: (a) unique identifiers such as your account password, and (b) details of your use of our products and services;
3.1.3 Feedback, messages and survey responses. This includes any messaging you send us in a service request, question or concern including via email, telephone or via ourWebsites.
3.1.4 Personal data collected from cookies and similar technologies. We use commonly used tools to automatically collect information that may containPersonal data from your computer or mobile device as you visit our Websites orin general use our services. This includes your internet protocol (IP)addresses, browser and device information, internet service provider (ISP),referring/exit pages, the files viewed on our Websites (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.Please see our Cookie policy for further details.
3.1.5 Other information. Any other information of a personal nature that you voluntarily provide to us in the course of your use of our Websites and/or services.
3.2 Voluntary provision of personal data. We may collect personal data (1) that you voluntarily provide to us; or (2) from third parties; or (3) through your use of our (or our services provider’s)digital technologies and services (Please see Section 4 How WeCollect Personal Data for further details).What personal data we collect depends on the purposes for which the personal data is collected and what you have chosen to provide.
When our collection is based on consent, you can choose not to provide us with personal data. You also have the right to withdraw your consent for us to continue collecting, using, disclosing and processing your personal data, by contacting us in accordance with paragraph1.7. However, if you do so, it may not be possible for us to fulfil the purposes for which we require the personal data, including processing your transactions or providing you with the products and services that you require.
3.3 Providing personal data belonging to others. In certain circumstances, you may also provide us with personal data of persons other than yourself (such as other business representatives). If you do so, you represent and warrant that you have brought this Privacy Policy to his/her attention, informed him/her of the purposes for which we are collecting his/her personal data and that he/she has consented to your disclosure of his/her personal data to us for those purposes and accepts this Privacy Policy. You agree to indemnify and hold us harmless from and against any and all claims by such individuals relating to our collection, use and disclosure of such personal data in accordance with the terms of this Privacy Policy.
3.4 Accuracy and completeness of personal data. You are responsible for ensuring that all personal data that you provide to us is true, accurate and complete. You are responsible for informing us of any changes to your personal data.
3.5 Minors. Our Websites and/or services are not intended to be accessed or used by children, minors or persons who are not of legal age (which in Singapore is below the age of 13 years under the Personal Data ProtectionAct 2012). If you are a parent or guardian and you have reason to believe your child or ward has provided us with their personal data without your consent, please contact us.
4. HOW WE COLLECT PERSONAL DATA
4.1 Personal data you provide. We collect personal data that is relevant to our relationship with you. We may collect your personal data directly or indirectly through various channels, such as when:
4.1.1 you access, download or use our Website sand services;
4.1.2 you authorise us to obtain your personal data from a third party;
4.1.3 you enter into agreements with us;
4.1.4 you transact with us, contact us or request that we contact you through various communication channels, for example, through social media platforms, messenger platforms, face-to-face meetings, telephone calls, emails, fax and letters;
4.1.5 you request to be included in an e-mail or our mailing list;
4.1.6 we seek information about you and receive your personal data in connection with your relationship with us;
4.1.7 and when you submit your personal data to us for any other reason.
4.2 Personal data provided by others. Depending on your relationship with us, we may also collect your personal data from third party sources, for example, from:
4.2.1 any third parties whom you have authorised us to obtain your personal data from;
4.2.2 and/or your family members or friends who provide your personal data to us on your behalf.
5 WHAT WE DO WITH YOUR PERSONAL DATA
5.1 What we do. We collect, use, disclose and process your personal data where:
5.1.1. you have voluntarily provided us with your personal data;
5.1.2 you have given us consent;
5.1.3 necessary to comply with our legal or regulatory obligations, e.g. responding to valid requests from public authorities;
5.1.4 necessary to support our legitimate business interests, provided that this does not override your interests or rights;
5.1.5 and necessary to perform a transaction which you have entered into with us or which you have instructed us to perform, or provide a service that you have requested or require from us.
5.2 General purposes. We collect, use, disclose and process your personal data for purposes connected or relevant to our business, to manage your relationship with us. Such purposes would include:
5.2.1. carrying out your transactions with us, taking steps as may be directed by you, or to provide our products and/or services to you;
5.2.2 facilitating your use of our Websites, including verifying and establishing your identity;
5.2.3 facilitating business asset transactions;
5.2.4 communicating with you, and assisting you with your queries, requests, Websites, complaints, and feedback;
5.2.5 resolving any disputes, investigating any complaint, claim or dispute or any actual or suspected illegal or unlawful conduct;
5.2.6 administrative purposes, including finance, IT and HR purposes, quality assurance and staff training, and compliance with internal policies and procedures, including audit, accounting, risk management and record keeping;
5.2.7 carrying out research and statistical analysis, including development of new products and services or evaluation and improvement of our existing products and services;
5.2.8 security purposes e.g. protecting ourWebsites from unauthorised access or usage and to monitor for security threats;
5.2.9 compliance with any legal or regulatory obligations, applicable laws, regulations, codes of practices, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
5.2.10 performing data analytics and related technologies on data, to enable us to deliver relevant content and information to you, and to improve our Websites and digital platforms;
5.2.11 managing and engaging third parties or data processors that provide services to us, e.g. IT services, technological services, delivery services, and other professional services;
5.2.12 carrying out our legitimate business interests;
5.2.13 such purposes that may be informed to you when your personal data is collected; and/or any other reasonable purposes related to the aforesaid.
Where personal data is used for a new purpose and where required under applicable law, we shall obtain your consent.
5.3 Legitimate business interests. In accordance with law, we may also collect, use, disclose and process your personal data for the following purposes to support our legitimate business interests, which include:
5.3.1 managing our business and relationship with you, and providing services to our customers;
5.3.2 assistance of carrying out corporate restructuring plans;
5.3.3 complying with internal policies, and procedures;
5.3.4 protecting our rights and interests, and those of our customers;
5.3.5 enforcing our terms and conditions, and obligations owed to us, or protecting ourselves from legal liability;
5.3.6 managing our investor and shareholder relations;
5.3.7 and process or share your personal data to facilitate acquisitions, mergers, or transfers of our business.
5.4 Marketing purposes. In order for us to market products, events and services which are of specific interest and relevance to you, we may analyse and rely on your personal data provided to us, or data collected from your interactions with us However, no marketing, using your personal data in non-aggregated and/or identifiable form would be carried out unless you have provided us with your consent to use your personal data for such marketing purposes. If you do not want us to use your personal data for the purposes of marketing you can withdraw your consent at any time by contacting us in accordance with paragraph 1.7 above.
5.5 Use permitted under applicable laws. We may also collect, use, disclose and process your personal data for other purposes, without your knowledge or consent, where this is required or permitted by law. Your personal data may be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claim. We will not delete personal data if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.
5.6 Contacting you. When we contact or send you information for the above purposes and purposes for which you have consented, we may do so by post, e-mail, SMS, telephone or such other means provided by you. If you do not wish to receive any communication or information from us, or wish to restrict the manner by which we may contact or send you information, you may contact us in accordance with paragraph 1.7 above.
6. DISCLOSURE OF PERSONAL DATA
6.1 Disclosure to related parties. We may disclose or share your personal data with our related parties in order to provide our services to you, for management and compliance purposes, and to utilise shared group IT functions.
6.2 Disclosure to third parties. We may also disclose your personal data to third parties in connection with purposes described in paragraph 5, including without limitation the following circumstances:
6.2.1 disclosing your personal data to third parties who provide services to us (including, but not limited to, data providers, technology providers, insurance providers, and other professional services(including accountants, lawyers and auditors));
6.2.2 disclosing your personal data to other users or third parties for the purposes of any transaction;
6.2.3 disclosing your personal data to third parties in order to fulfil such third party products and/or services as may be requested or directed by you;
6.2.4 disclosing your personal data to authorities, governments, law enforcement agencies or public agencies if required by applicable laws to do so;
6.2.5 If we are discussing, selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality;
6.2.6 If we are reorganised or sold, information may be transferred to a buyer who can continue to provide continued relationship with you; and
6.2.7 If we are defending a legal claim your information may be transferred as required in connection with defending such claim.
6.3 When disclosing personal data to third parties, we will (where appropriate and permissible) enter into contracts with these third parties to protect your personal data in a manner that is consistent with all applicable laws and/or ensure that they only process your personal data in accordance with our instructions.
7. TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES
7.1 Transfers. We may transfer your personal data to different jurisdictions in connection with the purposes described in paragraph 5:
7.1.1 from the jurisdiction where it is collected (or where you are located) to any other jurisdictions that we operate in;
7.1.2 and to third parties in other jurisdictions.
7.2 Safeguards. Where we transfer your personal data across jurisdictions, we will ensure that your personal data is protected in accordance with this policy and applicable laws regardless of the jurisdictions they are transferred to, but in any event to a level that is no less stringent than the jurisdiction from which the personal data is transferred. When we transfer your personal data internationally and where required by applicable law we put in place appropriate safeguards including jurisdiction-specific model clauses. You may obtain details of these safeguards by contacting us.
8. SECURITY AND RETENTION OF PERSONALDATA
8.1 Unauthorised access. While we take reasonable precautions to safeguard your personal data in our possession or under our control, you agree not to hold us liable or responsible for any loss or damage resulting from unauthorised or unintended access that is beyond our control, such as hacking or cybercrimes.
8.2 Vulnerabilities. We do not make any warranty, guarantee, or representation that your use of our systems or Websites is safe and protected from malware, and other vulnerabilities. We also do not guarantee the security of data that you choose to send us electronically. Sending such data is entirely at your own risk.
8.3 Period of retention. We retain your personal data only for as long as is necessary to fulfil the purposes we collected it for, and to satisfy our business and/or legal purposes, including data analytics, audit, accounting or reporting purposes. How long we keep your personal data depends on the nature of the data, e.g. we keep personal data for at least the duration of the limitation period for bringing claims if the personal data may be required to commence or defend legal proceedings. Some information may also be retained for longer, e.g. where we are required to do so by law.
8.4 Anonymised data. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we are entitled to retain and use such data without restriction.
9. YOUR RIGHTS
9.1 Rights you may enjoy. Depending on the jurisdiction that you are in or where we operate, you may enjoy certain rights under applicable law in relation to our collection, use, disclosure and processing of your personal data. Such rights may include:
9.1.1. Access: you may ask us if we hold your personal data and, if we are, you can request access to your personal data. This enables you to receive a copy of and information on the personal data we hold about you.
9.2.2 Correction: you may request that any incomplete or inaccurate personal data we hold about you is corrected.
9.2.3 Erasure: you may ask us to delete or remove personal data that we hold about you in certain circumstances.
9.2.4 Restriction: you may withdraw consent for our use of your personal data, or ask us to suspend the processing of certain of your personal data about you, for example if you want us to establish its accuracy.
9.2.5 Portability: you may request the transfer of certain of your personal data to another party under certain conditions.
9.2.6 Objection: where we are processing your personal data based on a legitimate interest (or those of a third party)you may object to processing on this ground.
If you wish to exercise any of your rights, you may contact us in accordance with paragraph 1.7. We may require that you submit certain forms or provide certain information to process your request. Where permitted by law, we may also charge you a fee to process your request.
9.2 Limitations. We may be permitted under applicable laws to refuse a request, for example, we may refuse (a) a request for erasure where the personal data is required for in connection with claims; or (b) an objection request and continue processing your personal data based on compelling legitimate grounds for the processing.