Trustana Terms and Conditions for Seller Referral Service (this “Agreement”)

  1. By using our Seller Referral Service(the “Services”), you, the Buyer, agree that you have read, understood, and agreed to be bound by the Trustana Platform Rules (“Rules”), which consists of the following:
    • Trustana Terms of Use;
    • Privacy Policy; and
    • any other Rules that we may publish, amend, and update from time to time.
  2. As used in this Agreement, "we," "us," and "Trustana" means Trident Match Pte. Ltd., and “Platform” refers to the Trustana e-commerce platform operated by us, at https://www.trustana.com/. If there is any conflict between this Agreement and the Rules, the Rules will govern and shall prevail.
  3. You must complete the registration process (“Registration”) on our platform for you to have access to the Services. This includes any know-your-client (KYC) processes that we have in place. Use of the Services is limited to parties that can lawfully enter into legally-binding agreements under applicable law.
  4. When accessing and using our Services (“Buyer Request”), you shall provide specific, clear and comprehensive information to us in accordance with the information we request from you as part of the Services. The Buyer Request shall be submitted only through the Buyer Request submission page on our platform, at [https://www.trustana.com/rfq/request-for-quotation] (“Submission”).
  5. You represent and warrant that all information and materials provided by you shall be clear, stated in plain English language, true, and accurate. If your requirements for the Buyer Request were to change, you shall update your Buyer Request directly on our Platform, as soon as possible if you wish to amend any detail in the submitted Buyer Request.
  6. You acknowledge that we shall only rely on the copy of the Buyer Request as uploaded on our Platform through the Submission. We have no obligation to update the copy of the Buyer Request on our Platform except in accordance with the Buyer Request submission requirements under this Agreement.
  7. In addition to the Submission, we may request you to provide additional information in relation to your Buyer Request. You undertake to provide the additional information to the best of your abilities. If we, in our sole and absolute discretion, is of the view that the Buyer Request has insufficient information, lacks sufficient clarity, does not contain accurate or true information, or is not a bona fide request, we may refuse to provide the Services in relation to the aforesaid Buyer Request, and may delete the aforesaid Buyer Request.
  8. We reserve the right to refuse any Buyer Request in our sole and absolute. Rejected Buyer Requests may include, but not limited to: Buyer Requests for products that do not belong to designated category of products as stated on our Platform, Buyer Requests with missing information, Buyer Requests that are in contravention of applicable import/ export rules, and Buyer Requests for banned, restricted, expired, second-hand/grey market products.
  9. We will use best efforts to match your Buyer Request with prospective sellers, as registered on our Platform (“Sellers”). Any match result (“Result”) shall be made in our sole and absolute discretion. We may match multiple Sellers to your Buyer Request. When matching a Seller to your Buyer Request, we may, but are under no obligation to, take into account factors including, but not limited to: relevance and quality of product as sold by the Seller, price, availability, and any other factors. We do not guarantee any accuracy, relevance, pricing, satisfaction, or availability of any Result. You also acknowledge that no Result may be generated in relation to a Buyer Request. You acknowledge that we shall not be held liable for any matter in relation to the Services.
  10. You shall, in your own discretion, agree to/or reject the Result, and if there are multiple Sellers, to select a Seller. You acknowledge that the Result is solely for your reference and consideration, and does not constitute any legal obligation or otherwise to enter into any agreement, understanding, or relationship with the Seller or its affiliates.
  11. You and the Seller are responsible for terms and conditions of any agreement between you and the Seller. To the maximum extent permitted by law, we make no guarantee, representation or warranty and expressly disclaim liability (whether to you, the Seller, or any person) in relation to:
    1. regarding the timeliness, reliability, accuracy, completeness, accessibility, quality, operation or usefulness of any portion of the Platform and/or the Services;
    2. regarding the availability or appropriateness of the Platform and/or the Services;
    3. that the Platform and/or the Services will perform in an uninterrupted manner or be secure, error free or free from malware or any other harmful components;
    4. that the Platform and/or the Services will operate or function properly;
    5. that the use of the Platform and/or the Services will not harm or cause any damage to your data, devices or computing system;
    6. for any loss, damage or liability that you incur that is caused by or as a result of the use of the Platform and/or the Services and/or any corruption, loss or deletion of any data or information (belonging to or provided by you) in the Platform and/or the Services;
    7. for your reliance on the Platform and/or the Services and the information available through the Platform and/or the Services;
    8. for the transactions arising directly/ indirectly from the Platform and/or the Services;
    9. any prohibition, restriction or regulation by any government or regulatory authority in any jurisdiction of any matter in relation to the Platform and/or the Services, or any transactions arising directly/ indirectly from the Platform and/or the Services;
    10. for any errors, interruptions or other occurrence whatsoever arising out of any form of communications or other facilities not provided by us;
    11. for all other risks, direct, indirect or ancillary, whether in relation to e-commerce platforms, referral systems, or otherwise, which are not specifically or explicitly contained in or stated in these terms;
  12. Our Platform, and our Services, are provided on an “as is” and “as available” basis with no warranties whatsoever. To the fullest extent permitted by law, we disclaim all representations, conditions, and warranties of any kind, whether express, implied, statutory or otherwise, in relation to the Platform, our Services, and any Results, including without limitation to all conditions and warranties of satisfactory quality, accuracy, completeness, correctness, timeliness, reliability, availability, title, quality, merchantability, security, fitness for a particular purpose, and/or non-infringement of any intellectual property.
  13. You acknowledge and agree that as part of your Registration, we may collect your information, including but not limited your name, or entity name (as applicable), entity registration number (as applicable), contact information, address, and any other information (“Account Information”). You acknowledge and agree that we may use the Account Information to market and promote the Services to prospective sellers and/or other relevant third parties, and to support and operate the Platform, and other Platform services offered to members of the Trustana platform from time to time. In providing the aforementioned information to us, you hereby consent to our collection, usage, processing, and transfer of your information to third party contractors, service providers, agents (“Third Parties”) and to other members as registered on the Platform, for the purposes necessary for the provision of the Services and assisting with the Buyer Request, which may include, but shall not be limited to: sending marketing and/or promotional materials to Sellers; analytics or market research; and/or any other purposes relating to legal, compliance, and IT security.
  14. In the event that we deem, in our sole and absolute discretion, that you have violated any of our Rules, or that there is suspicion that the Buyer Request may result in unacceptable risk to us, we shall have the right to, inter alia: deleting your Buyer Request, requesting you to amend your Buyer Request, or suspending, or terminating your account with us.
  15. You shall not assign, transfer, charge, novate or deal in any other manner with any or all of your rights or obligations in relation to the Services without our prior written consent.
  16. You confirm that you are acting on your own behalf and not for the benefit of any other person.
  17. Nothing in relation to the Services is intended to, or shall be deemed to, establish any partnership or joint venture between any party, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of the other party.
  18. Any dispute or claim arising out of or in connection with the Services shall be governed by and construed in accordance with the law of Singapore, and shall be subject to the exclusive jurisdiction of the Singapore courts.